INFORMATION for AUSTRALIAN POLAR SERVICE ONLY

• Authorised service centre
• Service check list
• Service repair form
• Sending instructions
• Basic servicing costs
• Payment
• Related documents

Fitness Maintenace Pty Ltd is the only authorised Polar Service Centre for Australia.

Polar recommend any servicing be performed by an authorised service centre (essential when in the warranty period). It is NOT recommended you service the product yourself or by a non-authorised service repairer.

However, if out of the warranty period you decide to get the Polar heart rate monitor serviced by a non-authorised Polar Service Centre (ie. a jeweller/watchmaker), verify that:

1. they are capable of servicing the monitor before proceeding (it is not a watch)
2. they will warranty any they work they perform
3. insist that it is properly pressure tested to at least 20 metres after servicing

Pursuit Performance will not warranty any faults after servicing being performed by a non-authorised Polar Service Centre. Please have your Polar product only serviced by an authorised service centre during the 2 year factory international guarantee period.

Basic servicing information

Before sending your Polar Heart Rate Monitor to Pursuit Performance for service, please read the following information and related links.

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Check List

1. Is the Proof of purchase enclosed from an Authorised Polar Retailer - (ie. a copy of a receipt or similar (not just the guarantee card) is mandatory if claiming a factory warranty where no costs/charges apply to return the repair within Australia). If claiming warranty on a product outside Australia, please send to your closest Polar service centre with appropriate proof of purchase.

Note. Polar do not warranty the battery which is described in the "Limited Polar International Guarantee" section of the User Manual.

If purchased overseas or on the internet, we need proof from the Polar distributor in the country of purchase that the reseller is authorised to sell Polar products. More information

2. Have you read through the check list (link below) or the information contained in the Polar User's Manual. Note: If you have lost your user's manual, it can be downloaded FREE from the link on the left of this page.

You can also reference the information contained in the Frequently Asked Questions section - link to the left of this page.

If there are NO FAULTS FOUND and it is an obvious user error due to not referencing the check list or the user's manual, a basic charge of $22.50 will apply to cover service time and return freight.

3. Have you completed all details on the Service Fault Report and included it with the repair. A SERVICE REPAIR FORM is available which contains all the information we require).

4. Have you clearly printed your name and address on the outside of the packaging - see the sending instructions link below.

5. We recommend that both the receiver (watch) and transmitter are sent together when either is serviced. When a battery is replaced in the receiver, the transmitter will be tested Free of Charge.

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    A repair may be delayed and incur additional costs if :

• credit card payment details are not included with the repair
• no other form of payment is included with the repair
• a quotation is requested and you cannot be contacted during normal office hours of 8.30am - 5.00pm CST Monday - Friday
• no other form of payment is included with the repair
• the repair cost will exceed the maximum limit you have authorised;
  you will only be charged for the repairs needed, even if you have authorised a greater amount, and a receipt will be sent with the completed repair
• the enclosed cheque doesn't cover the repair costs
• you are unable to be contacted for payment during normal office hours of 8.30am - 5.00pm CST Monday - Friday
• you have to be contacted for details of the fault - not included with the repair
• your details (Name and Address) are not clearly printed on the outside of the packaging

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Payment

Preferred method of payment is by credit card with details included with the repair. A transaction receipt and tax invoice will be provided for credit card payment and included with the returned repair. This method of payment will ensure a faster turn-around time. We accept Visa or Mastercard. You will only be charged for the repairs needed, even if you have authorised a greater amount.

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    The most common basic repair costs - (include GST)

• A receiver (watch) battery replacement including the Polar Service Procedure
  
  •  Polar S-Series models  -  $31.50  (have a higher capacity battery)
  •  All other Polar HRM models  -  $28.00
  
  
• Transmitter trade-in for a new transmitter with elastic strap (with 2 yr warranty) - moulded transmitters cannot be repaired or have the battery replaced.
  Note: The WearLink transmitter as has a user replacable battery with care.
  
  •  Non-coded transmitter for a T31  -  $49.50
  •  Coded transmitter for a T31C  -  $75.00
  •  Coded transmitter for a T61C  -  $85.00
  •  Coded transmitter for a WearLink  -  $105.00
  
  
• Transmitter elastic strap  -  $10.00
  
  
• WearLink electrode belt  -  $29.00
  
  
• Polar receiver (watch) wrist strap  -  $20.00
  
  
• PRIORITY service (placed at top of service queue)  -  $11.00
  
  
• Overnight return freight is to be added to the above costs  -  $11.00
  
  Some common repair charge examples:
  
  
• eg. Battery replacement in a Polar M-Series including return freight = Total $39.00
• eg. Battery replacement in a Polar F-Series including return freight = Total $39.00
• eg. Battery replacement in a Polar S-Series including return freight = Total $42.50
• eg. Battery replacement in a Polar S-Series with Priority Service including return freight = Total $53.50
• eg. Battery replacement in a Polar M/F-Series and trading-in a faulty non-coded transmitter with the return freight = Total $88.50
• eg. Trading-in a faulty NON-CODED transmitter with the return freight = Total $60.50
• eg. Trading-in a faulty CODED transmitter with the return freight = Total $96.00

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Related Documents:

Batteries in Polar products
Why should I use a Polar service centre
What is the model and serial number of my Polar hrm?
Instructions for sending your Polar for servicing
Polar service checklist
Abnormal heart rate readings during exercise
Battery replacement in the Polar receiver
Care and Maintenance of Your Polar Heart Rate Monitor
Care and Maintenance of Your Polar Wearlink transmitter
Limited Polar International Guarantee
Limited Polar Warranty
Warranty and Internet Purchases

SERVICE REPAIR RETURN FORM:

Link to the Polar HRM Repair Return Form »