Fitness Maintenace Pty Ltd is the only authorised Polar Service Centre for Australia.
Polar recommend any servicing be performed by an authorised service centre
(essential when in the warranty period). It is
NOT recommended you service the product yourself or by a non-authorised service repairer.
However, if out of the warranty period you decide to get the Polar heart rate monitor serviced by a non-authorised Polar Service Centre (ie. a jeweller/watchmaker), verify that:
- they are capable of servicing the monitor before proceeding (it is not a watch)
- they will warranty any they work they perform
- insist that it is properly pressure tested to at least 20 metres after servicing
Pursuit Performance will not warranty any faults after servicing being performed by a non-authorised Polar Service Centre. Please have your Polar product only serviced by an authorised service centre during the 2 year factory international guarantee period.
Basic servicing information
Before sending your Polar Heart Rate Monitor to Fitness Maintenance for service, please read the following information and related links.
Top of Page
Check List
1.
Is the Proof of purchase enclosed from an Authorised Polar Retailer - (ie. a copy of a receipt or similar (
not just the guarantee card) is mandatory if claiming a
factory warranty where no costs/charges apply to return the repair
within Australia). If claiming warranty on a product outside Australia, please send to your closest Polar service centre with appropriate proof of purchase.
Note. Polar do not warranty the battery which is described in the "Limited Polar International Guarantee" section of the User Manual.
If purchased overseas or on the internet,
we need proof from the Polar distributor in the country of purchase that the reseller is authorised to sell Polar products.
More information
2. Have you read through the
check list (link below) or the information contained in the Polar User's Manual. Note: If you have lost your user's manual, it can be downloaded FREE from the link on the left of this page.
You can also reference the information contained in the Frequently Asked Questions section - link to the left of this page.
If there are
NO FAULTS FOUND and it is an
obvious user error due to not referencing the check list or the user's manual, a basic charge of
$18.50 will apply to cover service time and return freight. Please contact your retailer or Pursuit Performance for advice before returning under factory warranty.
3. Have you completed all details on the Service Fault Report and included it with the repair. A
SERVICE REPAIR FORM is available which contains all the information we require).
4. Have you clearly printed your name, address and phone number on the
outside of the packaging - see the
sending instructions link below.
5. We recommend that both the receiver (watch) and transmitter are sent together when either is serviced. When a battery is replaced in the receiver, the transmitter will be tested Free of Charge.
Top of Page
A repair may be delayed and incur additional costs if :
- credit card payment details are not included with the repair
- no other form of payment is included with the repair
- a quotation is requested and you cannot be contacted during normal office hours of 8.30am - 5.00pm CST Monday - Friday
- no other form of payment is included with the repair
- the repair cost will exceed the maximum limit you have authorised;
you will only be charged for the repairs needed, even if you have authorised a greater amount, and a receipt will be sent with the completed repair
- the enclosed authorised payment doesn't cover the repair costs
- you are unable to be contacted for payment during normal office hours of 8.30am - 5.00pm CST Monday - Friday
- you have to be contacted for details of the fault - insufficient information or not included with the repair
- your details (Name, Address and Phone Number) are not clearly printed on the outside of the packaging
Note: A repair will not be returned until payment is received.
If a quotation is not accepted, there is a basic charge of $18.50 to cover the diagnostic time in preparing the quote and returning the unrepaired goods.
Top of Page
Parts are unavailable for most of the models listed below:
We can still replace the receiver battery and service the transmitter,
but may be hampered if parts are needed. (ie. If the receiver will not pressure test,
we will be unable to make it water resistant if it requires a new case or seal).
Polar PE3000
Polar Sport Tester PE4000
Polar CycloVantage
Polar Accurex
Polar Accurex II
Polar Accurex NV
Polar Favor OLD
Polar Fitwatch OLD
Polar Pacer NV
Polar Edge
Polar Edge NV
Polar SmartEdge NV
Polar Beat
Polar Tempo
Polar Favor 97
Polar Fitwatch 97
Polar Pacer 97
Polar M21
Polar M22
Polar M51
Polar M52
Polar M71ti
Polar M91ti
Polar Protrainer
Polar Protrainer NV
Polar Protrainer XT
Polar Coach
Polar Accurex Plus
Polar Xtrainer Plus
Polar Vantage NV
Polar S210
Polar S410
Polar S510
Polar S610
Polar S610i
Polar S710
Polar S710i
Polar S810
Polar S810i