You should ensure that you purchase your new Polar products from an AUTHORISED POLAR DEALER. If you are unsure whether an Australian Polar seller is authorised, you should contact the Pursuit Performance sales department for clarification using the link to the left or phone our sales department on (08) 8100 8600.
Overseas Purchases
If purchasing from overseas or while travelling overseas, please verify from the Polar distributor in that country that the seller is an authorised Polar dealer. You will need this proof if claiming International Warranty along with a copy of your invoice or receipt. A link is available to the right for worldwide distributor information.
If you have purchased the product from a Internet shop abroad, you need to first contact the Internet shop in guarantee related matters. If you are not able contact the Internet shop, please contact the Polar distributor in the country where the Internet shop is located for further assistance.
Polar recommends that you purchase the product from a retailer which is customer of Polar distributor in your own country. This ensures the full distributor support.
Please Note:
Not all Polar models or colours available overseas are distributed in Australia. So if you purchase from an unauthorised dealer or purchase from overseas, you run the risk of obtaining a model that is not locally supported in Australia.
Polar products that are purchased from unauthorised resellers WILL NOT be covered under Polar's 2-year warranty. Additionally, you may potentially run the risk of buying a refurbished, reconditioned or non-current unit.
Please note that the "Polar International Guarantee" covers the original consumer or purchaser that the product is free from defects in material or workmanship for two (2) years from the date of purchase.
Also any Polar product sold on an open auction site (eg. e-bay) is considered to be the re-sale of a previously owned product and not purchased from an authorised dealer.
When you buy from an authorised Polar dealer you can be sure that you are receiving a new product and the backing of a 2-year International Guarantee.
An Australian website that displays this logo, authenticity can be verified by clicking on it. If the website does not display this logo, contact Pursuit Performance sales department for verification of an authorised dealer.
The following is a list of unauthorized Polar resellers that have come to our attention:
Polar Heart Rate Monitor products are labelled with the Australian compliance symbol, the C-Tick mark, to indicate compliance with the Australian EMC and radiocommunication regulation and standards.
The above C-Tick mark that appears on Polar products has been licenced to Pursuit Performance Pty Ltd by the ACMA to distribute Polar products in Australia.
Non-authorised resellers who sell Polar products in Australia displaying the above C-Tick compliance logo are in breach of the Australian compliance standard.
Please Note: